FAQ

Frequently Asked Questions

Please call us when your tank percentage reads 30%. We make every effort to deliver within 3 business days. Unfortunately, inclement weather and dangerous road conditions can sometimes cause delays. Consider signing up for automatic delivery. We will schedule a fill when your tank reaches 30%.​

We offer options from small cylinders to large bulk tanks. We will determine the appropriate tank size for your home based upon the appliances in your home, square footage, and regulatory distance requirements. 

Check the gauge on the tank and verify the percentage. If the tank reads empty, shut off the service valve. Propane has a strong odorant added to it for safety reasons that can smell especially strong when the tank is empty or very low. 

Absolutely. Propane is very safe when handled properly. Our team follows strict safety protocols, and we’re always happy to provide safety information and guidance for homeowners.​

Leave the area immediately, avoid using any electrical devices or open flames, and call us or your local emergency services. Safety is always the top priority.​

We accept multiple payment methods, including credit/debit cards, checks, and online payments. You can also pay in cash at our office. Click here to see our location.

Yes, with the installation of a remote tank monitor and a credit card on file.

Keep the area around the tank clear of debris and vegetation. Ensure that there is a clear path to the tank during inclement weather when you are expecting a delivery. We take care of the rest, as we inspect your tank before each delivery. 

Propane can fuel furnaces, water heaters, stoves, fireplaces, clothes dryers, and even standby generators. It’s an efficient and clean-burning option for many household needs.​

With an all-propane home, you’ll enjoy greater efficiency and energy savings compared with all-electric homes. Propane also offers comfort, reliability, and peace of mind for your family.​

Nope! It is easier than you think, and we will guide you through the necessary steps. A typical installation can be scheduled within a week and is completed in under 2 hours.